D'International Association of Machinists and Aerospace Workers (IAM), representéiert déi méi wéi 8,000 Clientsservice Employéen bei Southwest Airlines Co.
"Eis Mataarbechter schaffen haart fir all Dag vun eise Clienten ze këmmeren, an dat ass nach méi evident während dëser beschäftegter Vakanzreesaison", sot den Adam Carlisle, Vizepresident Labor Relations bei Southwest Airlines.
"Ech sinn extrem frou, datt mir se mat dësem neie Kontrakt beloune kënnen, deen de Wäert weist, deen se an de Südwesten bréngen an ass entwéckelt fir eis zousätzlech Effizienz ze ginn fir eis Airline ze bedreiwen."
This contract covers Southwest’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service.
These valued Employees support Customers during their Southwest journey, whether that’s taking a phone call to change a Customer’s travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest serves.
The new contract becomes amendable on Dec. 15, 2027.
